Terms of Use

General return conditions are as follows;

Returns must be made with the original box or packaging.

Returns of products whose original box/packaging has deteriorated (for example: products with a cargo label pasted on the original box and taped with cargo duct tape are not accepted), which have lost their resalability and cannot be purchased by another customer are not accepted.

The customer is obliged to return the product in the condition in which it was delivered to him and, in case of use, to compensate for the loss in the commercial value of the goods due to use.

Together with the product you wish to return, you must send the original invoice (all copies you have) and a petition containing the reason for the return. If the product / products you want to return are defective, the shipping fee is covered by our company. Otherwise, all shipping costs belong to the buyer. (Arrival and departure costs are deducted separately.)

Return Transactions

The incoming product is first examined by the Returns Department. If it complies with the above conditions, the return process is initiated. The duration of this process varies between 3 and 7 days. The fee will be refunded to your credit card within 10 business days at the latest after we receive the product in full with all invoice copies. It takes between 1-6 weeks for this refund to be reflected on your credit card by your bank. Open the package you received with the cargo officer and check your order. The product you open and check with the cargo officer is considered to be delivered without any problems.

Cancellation Procedures

If your order has not yet been shipped, you can cancel it by calling Roselista Customer Service at 0535 524 34 28 until 15.00 on Monday-Friday, until 12.00 on Saturday, or by giving information to info@roselista.com e-mail address.

*NOTE: If the invoice of the product you want to return is in the name of the company, it must be sent together with the invoice issued by the company when returning it. The return invoice must be issued without including the shipping share (product unit price + VAT).